Can’t find your download?

Every file you bought opens from a button: we never send files as attachments. The same buttons are in three places: the thank-you page after payment, your order confirmation email and your order page.

The thank-you page
You reach it right after payment, after a one-time offer page if one appears. It has a button for each file you bought.
Your confirmation email
It comes from Rating Talk to the address you typed at checkout and has a button for each file. It can take a while to arrive: search your inbox for Rating Talk, then check Spam, Promotions and Updates.
Your order page
Open the “Your order page” link in that email, or sign in at account.ratingtalk.com with the email you ordered with: you get a one-time code, and each order shows its download buttons.
Tapped it inside Facebook or Instagram?
Their built-in browser can fail to open or save a file. Tap ··· at the top, choose Open in browser (Safari or Chrome), then tap the button again.
On a phone
A PDF opens in your browser. On an iPhone, tap Share, then Save to Files. On Android, tap ⋮, then Download. The Word files are easiest on a computer, or in the Word or Google Docs app.
On a work computer or a work address
Some company networks block downloads from sites they haven’t seen before, and some company mail filters hold new senders. Open the link on your phone or a personal computer, check your quarantine folder, or ask IT to allow ratingtalk.com.
Typed the wrong email at checkout?
Write to support@ratingtalk.com from the address you meant to use, with your order number, or with the date, the amount and the last four digits of your card. We’ll send your links there.
Still stuck? Email us
Write to support@ratingtalk.com with your order number. We reply within 1–2 business days and send your download links again.

Team License. Up to 10 managers in one organization may use the files. Save them to a drive those managers can open, or send them the links. The license terms are a PDF on your order page.

Refunds. If it isn’t right for you, reply to your confirmation email or write to support@ratingtalk.com within 30 days of your purchase or by January 31, 2027, whichever is later: a full refund, no questions, and you keep the files.