Refund policy
Effective October 8, 2026
Everything Rating Talk sells is digital: the Review Meeting Kit, the Review Paperwork Pack, the Team License and Exact Words are files you download as soon as your payment goes through. Nothing ships, and there is nothing to send back.
The guarantee
If what you bought isn't right for you, email support@ratingtalk.com within 30 days of your purchase or by January 31, 2027, whichever is later, and we will refund the full price you paid.
Buy on November 20, 2026 and you have until January 31, 2027; buy on January 15, 2027 and you have 30 days, until February 14, 2027. A later change to this policy never shortens the window of a purchase already made.
There are no conditions on this. You do not have to explain why, you do not have to prove you read anything, and you keep the files either way.
The guarantee covers each item on its own: ask for the whole order back, or for one item on it, such as the Paperwork Pack.
How to ask for a refund
Email support@ratingtalk.com, reply to your order confirmation, or use the contact form at https://ratingtalk.com/pages/contact, and say you want a refund. That is the whole process.
Your order number and the email address you used at checkout help us find the order, but neither is required: from any address, tell us roughly when you bought and the last four digits of your card.
We reply within 1–2 business days. The refund goes back to the card or account you paid with. How long it takes to appear is up to your bank, usually 5 to 10 business days.
A written copy of this refund policy is available on request: email support@ratingtalk.com and we will send it.
Your right to withdraw
As a consumer, you also have the right to withdraw from your purchase within 14 days of the day you made it, without giving any reason. The guarantee above already gives you more: a longer time and the same full refund.
To withdraw, tell us clearly that you are withdrawing, for example in an email to support@ratingtalk.com. You may use the model form below, but you do not have to. Sending your withdrawal before the 14 days end is enough. We refund everything you paid within 14 days of hearing from you, to the card or account you paid with, at no cost to you, and you keep the files.
You can also withdraw online, with the "Withdraw from contract here" link at the foot of every page of this site and in your order confirmation email (https://ratingtalk.com/pages/widerruf-formular). If you use it, we send you an acknowledgment of receipt by email straight away, with the content of your withdrawal and the date and time it reached us.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To Rating Talk, Emanuel Chereji, Hofmannsthalweg 20/1/4, 4030 Linz, Austria, support@ratingtalk.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Your rights if something is actually wrong with a file
The guarantee and the withdrawal right sit on top of your other legal rights. They do not replace them.
Under Austrian law we owe you a two-year statutory warranty on digital content, and for the first year of it the law assumes any defect was there from the start unless we show otherwise. If a file does not match how we described it, is missing part of what was promised, or will not open, that is a warranty matter and not a goodwill matter. Tell us and we will fix it or refund it.
Nothing in this policy limits any right you have under the mandatory consumer protection law of the country you live in.
Chargebacks
If something has gone wrong, email us first. A refund from us is faster than a chargeback from your bank.
Rating Talk is a trading name of Emanuel Chereji, Hofmannsthalweg 20/1/4, 4030 Linz, Austria. Full business details are in our Legal Notice.